Refund policy

 

Thank you for shopping with us. We strive to ensure you are satisfied with your purchase. Please read our refund policy carefully:

  1. Unboxing Video Requirement:

    • To be eligible for a refund or replacement, you must provide an unboxing video clearly showing the condition of the product upon receipt. This video must be submitted with your return request.

  2. Conditions for Refund or Replacement:

    • Courier Failure: A refund or replacement is applicable only if the courier fails to deliver the parcel to you.

    • Product Damage: If the product is damaged upon arrival, a refund or replacement can be processed, provided you have submitted the required unboxing video.

    • Damage During Delivery: If the parcel is damaged by the courier company and you accept the delivery, the refund or replacement will not be applicable.

  3. Return Request Timeframe:

    • Claims for returns must be made within 24 hours of receiving your parcel. Requests made after this period will not be entertained.

  4. Sale and Clearance Items:

    • Items purchased from our sale or clearance categories are not eligible for refunds or replacements.

  5. Eligibility Criteria:

    • Refunds or replacements will only be processed if the product is damaged or missing. Other reasons for return are not applicable under this policy.

      6. Late or missing refund:

                      If you haven’t received a refund yet, first check your bank account again.        Then contact your credit card company, it may take some time before your refund is   officially posted.

                       Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at theworldofnerdscustomer@gmail.com

      7. Refund:

                        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be  processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2 to 5 Business days

How to Request a Refund or Replacement:

  1. Record an unboxing video as you open the parcel.

  2. Contact our customer service team within 24 hours of receiving your parcel with the following information:

    • Your order number

    • The unboxing video

    • A description of the damage or issue

  3. Our team will review your request and get back to you with further instructions.

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please contact our customer service team.

 

 

Feel free to adjust any details according to your specific needs!